This Shipping & Refunds Policy is subject to Sprinkle’s Website Terms. Please refer to the Website Terms for the full terms and conditions that apply to your purchases and activities on Sprinkle’s store.
1. We use Australia Post’s Express service to deliver your order to the delivery address specified in your order.
2. If an item is lost or damaged in the course of its delivery to you, please contact us immediately by email to: firstname.lastname@example.org.
3. We currently only deliver within Australia. Please note that we may not be able to deliver to some locations, in which case we will inform you and either arrange for your order to be cancelled or send it to an alternative delivery address per your request.
4. We aim to process and ship all orders within 48 hours of receipt of the order via the website. If we can’t post your order within this timeframe, we will contact you on the email address provided in your order.
5. Once we’ve posted the order to you, it should arrive within one business day.
6. You will receive a confirmation email from us to confirm when your order is on its way.
7. Please note that Australia Post’s Express service covers 80% of Australian addresses and post boxes. The Express service operates between all Australian capital cities (except Darwin and in Perth CBD only) and some major centres. If your specified delivery address is outside metropolitan areas, Australia Post can only guarantee its Next Day Service to townships. If your item is for an address outside the above Australia Post Express network, they will use the fastest possible transport links, but it may not be delivered within one business day.
8. We will send you an Australia Post Tracking Number in your shipping confirmation email so you can track your order on the Australia Post website (via “Track Your Item”). You will also receive an email from Australia Post once your delivery is on its way and to confirm its arrival date. If you sign up to Australia Post’s MyPost free online service you can track your orders and adjust your delivery options.
9. Delivery of our products requires signature on delivery. If there is no one home to sign for the parcel, Australia Post will leave you a card with the address of a Post Office where you can collect your parcel.
10. If you prefer, you can authorise Australia Post to leave your parcel in a safe place without needing to sign for it (by selecting the ‘Safe Drop’ delivery option in your MyPost account). Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the requested delivery address, responsibility for your purchased product(s) passes to you.
11. Upon delivery of an order, you agree to inspect the product(s) for the correct quantities and any obvious faults, defects or damage. Please let us know of any issues with your order within 48 hours of receipt.
12. While we aim to deliver product(s) quickly, we cannot guarantee any firm delivery dates. We will do our best to notify you if we anticipate that we will be unable to meet a confirmed delivery date, but we cannot be responsible for any losses or costs arising out of late delivery.
13. With respect to products that require signature on delivery, if delivery is delayed through your unreasonable refusal to accept delivery, if you are not at the place of delivery stipulated in your order on the designated delivery date, if you refuse to sign for the delivery of the product(s) on delivery or if you do not collect the product(s) from Australia Post at the designated Post Office, we may: (i) charge you for costs reasonably incurred by us, including redelivery costs; and/or (ii) no longer make the product(s) available for delivery or collection and notify you that we are immediately cancelling your order, in which case we will refund to you any money already paid to us, less our reasonable administration charges.
1. We aim to provide our customers with premium quality products and ensure that our customers are fully satisfied with their purchase and our services. If your order seems incorrect or damaged when received, we will offer a replacement or refund, at our discretion. So that we can process your request, please:
(i) let us know that you’ve received an incorrect or damaged product by email to email@example.com within 48 hours of receipt of the relevant order;
(ii) attach a photo of the damaged or incorrect products to the email;
(iii) provide a proof of purchase; and
(iv) if requested, return the damaged or incorrect product(s) to us,within 7 days of receipt of the order, unopened, unused and in their original condition and packaging.
2. Please note that returning products is at your risk and cost. If you return any product for any reason, you must ensure that it is adequately packaged and cover the applicable shipping costs (unless otherwise agreed with us). We cannot accept any responsibility for damage caused by inadequate packaging by you or if the product is damaged or lost while being returned to us.
3. Any refunds we issue will be credited to the original payment method. Refunds will be in the amount of the product price paid plus taxes, if applicable, but may not include the original shipping cost. We will process the refund due to you as soon as possible after we’ve looked into your request or the product(s) have been returned to us in accordance with this policy. Please note that refunds can take up to 10 working days to appear in your account due to varying processing times between payment providers.
4. While we offer a return policy to ensure a pleasant shopping experience, we do monitor the number of returns made and may refuse to accept orders at our discretion if products are returned repeatedly or for any other reason.
5. If you would like to change or cancel an order, please contact us immediately after placing the order and within 24 hours by emailing: firstname.lastname@example.org. We will aim to change or cancel the order in accordance with your instructions, if possible. Please note that as we process orders quickly, we may not be able to change or cancel an order if it has already been processed or dispatched at the time we receive your request.
Please check the ‘Order Summary’ section of your cart carefully before placing and completing an order to ensure that the products, quantities, payment details and shipping address are correct.
6. All orders are processed automatically through our third party payment processor and incur administrative fees. If you wish to cancel an order that has already been processed, any refund may be subject to applicable administrative or processing fees incurred by Sprinkle as a result of your order. Please note that we may need to deduct the full shipping costs associated with sending a cancelled order back to us from any refund.